By Grace Jessica Makeup

 

Please read the following Booking Terms & Conditions carefully before making a booking. By proceeding with a booking and paying the required deposit, you acknowledge that you have read, understood and agreed to these terms.

 

Appointments

 

All appointments are booked for the specific date, time and service confirmed at the time of booking.

 

Clients are asked to arrive on time for their scheduled appointment. Please allow sufficient time for travel, parking and arrival, particularly if you are unfamiliar with the studio location.

 

If you are running late, please contact By Grace Jessica Makeup as soon as possible. Arrivals of more than 15 minutes late may result in a shortened appointment or the inability to proceed with the service, depending on the circumstances and availability on the day.

 

Where an appointment cannot proceed due to a client’s late arrival, it may be treated as a cancellation and the applicable cancellation policy will apply.

 

Deposits & Booking Confirmation

 

A 30% deposit is required to secure all bookings.

 

Your appointment is not considered confirmed until the required deposit has been received. The deposit is applied towards the total cost of your appointment, with the remaining balance payable on the day of your appointment.

 

All deposits are non-refundable, subject to any rights or entitlements you may have under Australian Consumer Law.

 

By paying your deposit, you acknowledge that you are securing the specific date, time and service outlined in your booking and agree to these Booking Terms & Conditions.

 

Deposits cannot be transferred to another person, service, date or time unless otherwise agreed by By Grace Jessica Makeup.

 

Cancellations

 

A minimum of 24 hours’ notice is required for cancellations.

 

Where an appointment is cancelled more than 24 hours before the scheduled appointment, the 30% deposit will be retained as a non-refundable deposit. No additional cancellation fee will apply.

 

Cancellations made within 24 hours of the scheduled appointment will incur a cancellation fee equal to 50% of the total booked service fee.

 

As the original 30% deposit has already been paid, an additional 20% of the total service fee will be payable. This brings the total cancellation fee to 50% of the booked service fee, inclusive of the deposit already paid.

 

For example, if your appointment total is $200 and you cancel within 24 hours of your appointment, a total of $100 will be retained or charged as the cancellation fee. The remaining $100 will not be payable.

 

These cancellation terms are subject to any rights you may have under Australian Consumer Law.

 

No-Shows

 

Failure to attend your scheduled appointment without providing notice will be treated as a cancellation within 24 hours of the appointment.

 

A cancellation fee equal to 50% of the total booked service fee will apply, inclusive of the original 30% deposit. Any remaining amount required to meet the cancellation fee will be payable by the client.

 

Future bookings may be declined at the discretion of By Grace Jessica Makeup where a client has previously failed to attend an appointment or has repeatedly cancelled at short notice.

 

Rescheduling

 

Requests to reschedule an appointment must be made at least 24 hours before the scheduled appointment.

 

Where sufficient notice is provided, By Grace Jessica Makeup will do its best to accommodate requests to change the date or time of an appointment, subject to availability.

 

Rescheduling is not guaranteed and is subject to availability. Requests made within 24 hours of the scheduled appointment may be treated as a late cancellation, and the applicable cancellation fee may apply.

 

Changes to Services

 

If you wish to add or remove a service from your booking, please contact By Grace Jessica Makeup as soon as possible.

 

Additional services can only be added where sufficient time and availability allow.

 

Removing a service from a booking does not automatically entitle the client to a refund of their deposit. Any changes to the booking total will be discussed with the client where applicable.

 

Payments

 

A 30% deposit is required to secure your booking. The remaining balance is payable on the day of your appointment, unless otherwise arranged in advance.

 

The following payment methods are accepted for the remaining balance:

 

Tap to Pay

Bank transfer

Cash

 

For studio appointments, please note that change is not available for cash payments. If you choose to pay your remaining balance in cash, you must bring the exact amount owing on the day of your appointment.

 

If you do not have the exact cash amount, the remaining balance must be paid via Tap to Pay or bank transfer.

 

All outstanding balances must be paid in full on the day of your appointment.

 

The price applicable to your appointment will be the price confirmed at the time your booking is secured. Any additional services or agreed expenses will be communicated to you where reasonably possible.

 

Mobile Appointments & Travel

 

Mobile appointments are subject to availability and may incur a travel fee.

 

Travel fees are calculated based on the location of the appointment and will be confirmed as part of your booking quote before the booking is secured.

 

Additional travel-related expenses, including parking, tolls or accommodation, may apply where required. Any applicable additional expenses will be communicated to the client before confirming the booking, where reasonably possible.

 

For mobile appointments, the outstanding balance is payable on the day of the booking by Tap to Pay, bank transfer or cash. Where additional agreed travel expenses apply, these may be payable in addition to the service fee and travel fee.

 

Studio Appointments

 

Studio appointments are held at Cake Face Studios in Willoughby, Sydney, unless otherwise arranged.

 

Clients are responsible for allowing sufficient time to travel to their appointment and locate parking where required.

 

Please arrive at your scheduled appointment time, as arriving late may affect the time available for your service.

 

Preparation

 

Clients are encouraged to arrive with clean skin and, where possible, without makeup unless otherwise advised.

 

For hairstyling appointments, clients should follow any preparation instructions provided by By Grace Jessica Makeup before their appointment.

 

The condition and preparation of the skin and hair can affect the final result. By Grace Jessica Makeup cannot guarantee a particular result where recommended preparation instructions have not been followed.

 

Makeup & Hair Results

 

By Grace Jessica Makeup will work with each client to achieve their desired makeup or hairstyling look within the scope of the service booked.

 

Reference images are welcome and may be used as inspiration. However, reference images cannot guarantee an identical result, as outcomes may vary depending on individual features, skin type, hair type, hair condition, preparation and other factors.

 

Photography & Content

 

With the client’s permission, By Grace Jessica Makeup may take photographs or videos of completed makeup and hairstyling looks for use on social media, the website, portfolio and other promotional materials.

 

Client images will only be used for promotional purposes where the relevant consent has been provided.

 

Bridal Bookings

 

Bridal bookings are subject to separate Bridal Terms & Conditions.

 

Additional terms may apply to bridal bookings regarding deposits, bridal trials, travel, accommodation, bridal parties, assistants, timelines, cancellations and final payments.

 

Clients booking bridal services will be provided with the relevant Bridal Terms & Conditions prior to confirming their booking.

 

Important Information

 

By proceeding with a booking and paying the required deposit, you acknowledge that you have read, understood and agreed to these Booking Terms & Conditions.

 

These terms apply to standard event makeup, occasional makeup, hairstyling and other non-bridal bookings with By Grace Jessica Makeup.

 

Bridal bookings are additionally subject to the separate Bridal Terms & Conditions.

 

Nothing in these terms is intended to exclude, restrict or modify any rights or remedies available to consumers under Australian Consumer Law.